FAQ

Answers to generic queries - these are visible to anyone.

How to take a screenshot (PC)
Press the ‘print screen’ or ‘PrtSc’ key on your keyboard Open up Microsoft Paint by Click Start button Type ‘Paint’ Click on the Paint App Click the...
Tue, 5 Nov, 2019 at 10:39 AM
How to add 'out of office' to e-mail.
Click File. 2. Click Automatic Replies. 3. Select Send automatic replies. 4. Write the message you want sent to your coworkers. You may want to sug...
Tue, 5 Nov, 2019 at 2:11 PM
I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?
IT Services will never ask for your password over e-mail. IT Services will never ask for your password via a Google or Microsoft Form. A phishing scam me...
Tue, 5 Nov, 2019 at 2:34 PM
Need help with Microsoft Office?
In the first instance please visit the dedicated Microsoft Office Support portal: https://support.office.com/ If you still have issues then please r...
Fri, 22 Nov, 2019 at 9:51 AM
Check the Status of Services
You can check if there are any known issues with systems by visiting here: John Good Logistics Status page Powered by Freshstatus  This will allow y...
Thu, 22 Apr, 2021 at 10:14 AM
Using Outlook to 'Send As' a different user / mailbox
NOTE: this will only apply if you have requested access and send as permissions for a mailbox   Open Outlook, click on 'New Email' If the email...
Tue, 13 Jul, 2021 at 10:59 AM
Is your printer not working?
If you are trying to print and the prints are not coming out please do the following before contacting IT: Ask to see if anyone else is having the issue...
Mon, 18 Oct, 2021 at 9:43 AM
Finding and connecting your VPN
So you can access any mapped drives and connect to resources in the office when you’re working remotely, you need to connect the VPN: On the taskbar at the...
Thu, 19 Jan, 2023 at 10:33 AM